Frequently Asked Questions
Does the hotel stay open?
Yes, will stay open for the time being.
Can I still enjoy breakfast in the hotel? And what can I expect?
We will make sure your 'make your own' breakfast will be in your room before arrival.
Do I have to wear a face mask at the hotel?
Yes, wearing a non-medical face mouth mask is mandatory. This way you not only protect yourself, but also other guests and staff.
I have booked a non-refundable booking, can I cancel this free of charge?
No, unfortunately this is not possible. We use the booking conditions that you agreed to when making the booking.
I have booked a non-refundable booking, can I reschedule it free of charge?
No, unfortunately this is not possible. We use a change fee of € 15.00 per reservation to move your reservation.
Are all facilities in the hotel open?
No, all our facilities are closed.
What measures are used in the hotel?
The staff wears a face mask, there are marked walking routes on the ground and there are sufficient disinfection points where you can disinfect your hands. All rooms and common areas are cleaned daily.
Is my room cleaned daily?
No, to limit contact moments as much as possible, we clean your room before arrival and every 3rd night.
Does the staff wear masks?
Yes, the staff wear masks when they walk around.
Are there sufficient disinfection points?
Yes, there are sufficient disinfection points in the hotel. You will find a station in every common area.
Is the check-in / check-out now different than normal?
You must fill in a registration card at check-in. You hereby declare that you are healthy and free from complaints that resemble the Corona virus. You must also provide your details for the source and contact investigation of the GGD.
Why do I have to provide my details?
The staff is obliged to request your contact details for the GGD source and contact investigation in the event of an infection. The data will be destroyed after 14 days.